Custom IVR Prompts is Now Generally Available
There is a new feature to customize the IVR (Interactive Voice Response) screens and audio files to RealConnect for Microsoft Teams for all subscriber tenants. With this feature, an Office 365 Global administrator will be able to upload custom images and audio messages from the RealConnect Web App (webapp.plcm.vc).
The following IVRs can be customized to your needs:
- Welcome
- Conference ID
- Lobby
- Waiting for participants
To modify the current IVRs, create your Slide or Audio files and upload with the upload icon into RealConnect. Confirm that the uploaded files fit your needs and select Save. The Custom IVR Feature video shows the steps to upload the custom slides (1920 x 1080 image file) and audio messages. You can also see the RealConnect online documentation for additional information.
