RealConnect Tenant Report Calls List
The Calls List is helpful when end users need to view specific VTC call details. Simply click on a Details link of a call to display the Call Detail information and a Packet Loss Per Minute chart, if available.
Filter Options
Show Filter button - Allows the user to filter calls by several fields. Some fields can be searched by various parameters. These filters are noted with an asterisk.
For example, in the From filter, if a username exists of user.lastname@company.com, the search for "user.lastname", "user lastname", "lastname user", "user.lastname@company.com", "company", "lastname" or many other variations and return results based on that word. However, searches for "last" or "last*" will not return the expected result of "lastname". They will instead return results for explicit uses of the word "last".
Other filters that are not tagged as using tokenizers (with the asterisk icon) are done by an exact search. A search for dial number 000000 will not return results for 000000.123456.
EXPERT TIP: To search for a specific conference ID, enter the exact 9-digit Conference ID during the specified time parameter.
License Use is another part of the filter, it defaults to displaying only licensed calls, but the user can select the drop-down arrow to see calls under the Allowed Surge, Rejected, and All Overages categories as well.
Allowed Surge - Calls that are not licensed because they are beyond the licensed capacity but were allowed through anyway due to allowing some number of calls beyond the license capacity.
Rejected - Calls that were not allowed through because there were no licenses available.
All Overages - Calls from both Allowed Surge and Rejected combined.
Sorting
Sort Ascending/Descending button - Sorts the data ascending or descending.
Show Filter
Select Show Filter to customize your search and filter parameters. For example, if the end user wants to view a specific conference ID out of a list of many, enter that specific conference ID in the field highlighted below and select Apply Filter. It will then search during that specified time frame for a specific conference.
Note: All dates and times are in UTC.
| Info | Description |
|---|---|
| Details | Click the details icon to view the VTC specific call details |
| From | Lists who the call is from (endpoint making the call) |
| Dial Number | The number that was dialed, that has a mouseover option that displays the Dial String (which may/may not be the same as the Dial Number) |
| Start Time | The time the call was initiated |
| Duration | The amount of time from start to finish |
| End Reason | The reason the call ended. If this field is blank, then the VTC is still in conference. |
| User Agent | The endpoint that made the call |
| Type | Type of VTC call, Teams or Skype interop |
| Region | The regional data center the call went through |
| Signaling | Signal type, SIP or H.323 |
The system retrieves 100 calls and displays them, when the user scrolls through the list (20 at a time) and when it reaches the end of the 100 calls, the database then connects again to retrieve the next 100 calls.
Note: There may be a pause as this information is added to the view especially for large VTC call volumes during the specified time parameter.
EXPERT TIP: To minimize the long pause on large volumes of data, shorten the timeframe and export data more frequently.
Export Options
Located at the top of the list are the following buttons:
- JSON button - Downloads a JSON representation of the data currently on the screen.
- CSV button - Downloads a CSV representation of the data currently on the screen.